We aim to post your order within 7 - 14 of placing it as previously explained in our terms & conditions all stock is ordered once your order has been received by The Party Accessory Company.. If your order weighs under 1kg it will be sent first (£4.00) or second (£3.00) class (you can choose which option you prefer at checkout) and will be with you in a couple of days.
All heavy or bulky orders over 1kg will be sent by courier depending on weight and should be with you in 3 - 5 days.
WE CURRENTLY DO NOT OFFER INTERNATIONAL DELIVERY BUT IF AT SUCH TIME THIS BECOMES AN OPTION HERE IS THE INFORMATION THAT WILL APPLY.
Our international delivery rates will be as follows:
We charge a flat fee for European delivery of £8 (with exceptions below). All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible.
**Please note we understand that some European countries postage is showing as £15 on the website. Whilst we fix this issue we will refund the overcharge to your Paypal account once your order is posted**
Australia, New Zealand & Republic of Singapore delivery
Our flat fee for delivery to Australia, New Zealand and the Republic of Singapore is £17*. All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible
Rest of the world delivery
If your country is not mentioned above we charge a flat rest of the world delivery fee of £15*. All parcels are sent Royal Mail Airmail to ensure they reach you as soon as possible
* Please note that for large overseas orders we reserve the right to pass on additional postage charges for heavy or bulky orders (typically over 1kg) . We will always contact you prior to dispatch to advise of any additional charges. Please remember our international delivery pledge, for small orders we will refund excess delivery charges once your order has been processed and dispatched! sent to the USA will not cost us £15 to post therefore we will refund any excess postage paid.
International packages are sent using Royal Mail Airmail which is an untracked service. If you would like to add tracking to your package simply choose the International Tracking option at checkout. International Tracking costs an additional £5 and under our International Delivery Pledge we will refund the difference if it costs to less to ship and this applies to International Tracking too. Unfortunately we cannot be held liable for International Parcels which go missing where Tracking has not been purchased.
Please note that in accordance with UK export regulations we are required to declare the value of all items and identify the order as dutiable “merchandise” for all international parcels. It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.
All our delivery dates are estimates and we cannot be held responsible for delays in deliveries caused by Royal Mail or any other courier we may use.
We do not deliver to PO Boxes.
We post out orders Monday to Friday, orders placed after 3pm on Friday will be shipped the following working day. Please note in times of high demand shipping may take a little longer.
If your parcel has not arrived as soon as you hoped please allow 10 working days for UK orders and 30 working days for International orders before you contact us to allow sufficient time for postal delays to be cleared.
** We cannot ship to the following countries: Aland Islands, American Samoa, Bonaire, Sint Eustatius And Saba, Bouvet Island, British Indian Ocean Territory, Cook Islands, Côte D'Ivoire, Curaçao, French Southern Territories, Guinea-Bissau, Heard Island And Mcdonald Islands, Iran, Iraq, Israel, Mayotte, Niue, Palau, Palestinian Territory, Pitcairn, Russian Federation, Saint Barthélemy, Saint Helena, Ascension And Tristan Da Cunha, Saint Martin (French Part), Somalia, South Georgia And The South Sandwich Islands, South Sudan, Svalbard And Jan Mayen, Syrian Arab Republic, Tajikistan, Tokelau, Ukraine, United States Minor Outlying Islands and Western Sahara.