Returns & Refund Policy

Returns

We hope you love your purchases from The Party Accessory Company. If however, you change your mind you have a right to cancel and return part or all of your order to us in the original condition within 14 days and we will provide you with a full refund. 

In accordance with The Consumer Contracts Regulation 2013 please download and complete this form and include it with your returns.

Our address for returns is: The Party Accessory Company, 29 Templemere, Norwich, NR3 4EF

Please note that wedding stationery and party invitations cannot be returned or exchanged as these are printed specifically to your order.

Before sending your returns back please ensure that your items are in a resalable condition, that all products are unused and with the original packaging intact. For fabric and yarn, please keep these items away from sources of smoke as we are unable to accept returns which smell of smoke.  We are unable to accept returns of used goods and these will be returned to you at your own cost. We reserve the right to make a deduction from the refund if in the unlikely event the handling of the goods has dimished the value of the goods returned.

You will be responsible for the cost of returning goods to us and as we cannot be held responsible for returns that go missing in the post we recommend that all returns are sent recorded delivery.

Once we have received your return we will process your refund within five working days via paypal. 

Returning Damaged or Faulty Goods

We ensure each of our products is checked thoroughly prior to being dispatched, however, in the unlikely event you receive an item which is damaged or faulty we will cover the postage cost of returning the goods to us and provide you with a full refund or exchange. Prior to returning your goods please email us on partyaccess[email protected] with a photo and description of the fault for your return to be authorised.